Terms and conditions

Car hire in “WAYUA” is a procedure which takes very little time.
List of documents required for registration of car hire:
  • driver’s license with a driving experience of over 2 years;;
  • passport (the hirer must be over 22 years of age);
  • (TIN) identification code (required for Ukrainian citizens only);
  • migration card (required for foreigners only);
  • The amount of guarantee (both cash and credit cards) must correspond to the class of the car you hire.

We accept Visa, Master Card

Car hire rules:
  1. When moving a hire car, a mandatory factor is a strict adherence to traffic rules to ensure maximum customer safety.
  2. The company “WAYUA” gives a guarantee of providing the car only for a pre-ordered time. If it is necessary to extend the time of car hire during the current hire, it will be considered individually.
  3. The hirer is liable for the safety of the passenger compartment and equipment of the car during its hire. The liability of the hirer in cases of damage or carjacking of the hired car is limited to the size of the deposit specified in the hiring contract.
  4. In the event of a breakdown or an accident, in case of unforeseen situations in the shortest possible time, you will be provided with a car of the same class. The forced delay time will be deducted from the time of your order. However, the company is not liable for delay, material damage and emotional distress associated with the consequences of force majeure circumstances.
  5. The company cannot have liability for traffic congestion, traffic jams, actions of police officers and emergency situations on the road along the route of the car.
  6. The company is not liable for property items left in the passenger compartment. All found forgotten property items are immediately transferred to the office.
Car kilometrage

The minimum hire period is 1 day.
1. When hiring a car up to 5 days, the kilometrage limit for cars is 300 km/day. The extra charge for excessive kilometrage is $ 20 per 100 km of run for economy and middle class cars. When hiring for more than 5 days, the kilometrage is unlimited.

2. For business class cars and offroadsters. When hiring for 1-3 days: 300 km/day, 4-12 days: 300 km/day, 13-30 days 250 km/day. Extra charge for excessive kilometrage is 20 $ per 100 km.

Also you can use the “UNLIMITED on kilometrage”service. For more details contact the managers.

For further information, call us or use the On-line consultant service or see the car hire terms section.

Required documents

Required documents for drawing up a car hire contract without a driver in “WAYUA” .
For citizens of Ukraine:

-passport
-driver’s license
-identification code

For foreign citizens:

-passport
-driver’s license
-document confirming entry to Ukraine

For drawing up a car hire contract with a driver, only a passport is required.

Terms of car rental and hire without a driver

2 options to rent a car in “WAYUA”:
  1. Call (050) 737-61-61 and (067) 737-61-61 at any time from 9:00 to 21:00 from Monday to Sunday.
  2. Make an on-line twenty four – seven. Managers will contact you as soon as possible.
    Cars are booked for free.
Requirements for hirers and persons eligible for driving:

The minimum age is 22 years.

Driving experience – from 2 years.

Insurance and liability restriction:

All cars are insured under Fully Comprehensive and third party car insurance (liability limit is $ 600, included in the hire price and is mandatory) with unconditional indemnification for the Client.

Unconditional indemnification is:
  • $ 500 – for economy class cars.
  • $ 700 – for middle class cars.
  • $ 1000-1500 for business class cars.
  • $ 1000-2000 for offroadsters.

Unconditional indemnification is the maximum amount within which the Client is liable to the company in case of car damage.
Indemnification is unconditional since its payment (in case of damage to the car or its parts) does not depend on the degree of culpability of the Client.
But it is important to remember that if the car is damaged, you will need to correctly and timely draw up documents (certificates on the approved forms, according to clause 7 of the lease contract).
If you want to fully protect yourself from liability in the event of an accident or car damage – purchase an additional package of Client’s liability restriction. Then, if the car is damaged, it is enough for you to correctly and timely draw up the required documents.

Client’s liability restriction (optional):

1) If the car is damaged (CDW)
CDW is not an insurance, but a restriction of your liability to the company in case of the car damage as a result of an accident or the actions of a third party. With the purchase of this service you reduce the amount of liability (deductible amount). That is, if the car is damaged for an amount less than the deductible, you pay for the repair. If the damage is greater than the amount, you pay the maximum deductible amount, the rest is paid by the insurance company. If the windows and headlights are damaged, the deductible amount is 0.
CDW service cost is:
$ 5 per day for economy class cars. (Unconditional indemnification of $ 300).
$ 7 per day for middle class cars. (Unconditional indemnification of $ 400).
$ 10 per day for business class cars (unconditional indemnification of $ 700- $ 1,000).
$ 12 per day for offroadsters. (Unconditional indemnification of $ 500- $ 700).
2) In case of car carjacking(TP)
TP is not an insurance, but a restriction of your liability to the company in case of carjacking of a hired car. With the purchase of this service, you are liable for the carjacking of the hired car in accordance with the terms of the contract (clause 7). It should be noted that in case of car carjacking, the keys and registration certificate must remain with you! If the keys and the registration certificate are lost (they have been stolen with a car), then you will pay 100% of the cost of the car! Security deposit as per contract, unconditional indemnification is 0.
ТР service cost is:
$ 10 per day for economy class cars.
$ 13 per day for middle class cars.
$ 20 per day for business class cars.
$ 25 per day for offroadsters.
Additional insurance SUPER CDW + TP (is not mandatory)
Insurance SUPER CDW + TP
The above mentioned financial liability is waived if, upon receipt of the car, the client pays for insurance SUPER CDW + TP, which covers all financial liability in the event of an accident, damage, carjacking or theft of car parts in accordance with the terms of the contract (clause 7).
SUPER CDW + TP insurance cost per day depending on a car category:
$ 10 per day for economy class cars.
$ 12 per day for middle class cars.
$ 20 per day for business class cars.
$ 25 per day for offroadsters.
Security deposit is as with СWD, unconditional indemnification is 0.

Car kilometrage 

The minimum hire period is 1 day.

  1. When hiring a car up to 5 days, the kilometrage limit for cars is 300 km/day. The extra charge for excessive kilometrage is $ 20 per 100 km for economy and middle class cars. When hiring for more than 5 days, the kilometrage is unlimited.
  2. For business class cars and offroadsters. When hiring for 1-3 days: 300 km/day, 4-12 days: 300 km/day, 13-30 days 250 km/day. The extra charge for excessive kilometrage is $ 20 per 100 km.

Also you can use the “UNLIMITED on kilometrage” service. For more details contact the managers.
If after returning the car it becomes clear that the client has exceeded the kilometrage limit, an additional fee will be charged in accordance with the rate.

Attention!

Car components (tire jack, first-aid set, etc.) and accessories (navigator, wi-fi, etc.) are not insured! The client fully pays for the loss or damage of one or more components or accessories. According to the statement of release and acceptance of the car.
The rates include the cost of rent, maintenance, the provision of a “replacement car” for the time of the hired car maintenance, insurance. Not included: cost of gasoline, paid parking, fines. The kilometrage limit is 300 km per day.
Refilling the car
Cars are provided with a full tank. When returning a car with a tank not full of fuel, the hirer must pay the cost of the missing gas.

Terms of the car hire with a driver

As a rule, a hired car is provided without a driver. At the request of the client, car hire with a driver is possible. In this case, the hourly rate applies. The minimum rental period is 2 hours and 1 hour is considered as a car delivery. The service “Transfer to the Airport (from the Airport)” involves 2 hours of service, then the hourly rate applies. The service “Airport-Airport” involves 3 hours of service, then the hourly rate.
For additional information, please call or use the On-line Consultant service.

General hiring conditions

 The company “WAYUA” (hereinafter referred to as the Company), offers you to hire a vehicle on the basis of these General Rental Rules, which also contains information and terms included in the Rental Contract signed by you. By hiring a car, you acknowledge the terms of the Rental Contract and the General Rental Rules as well as confirm that you will strictly follow it.
1. Subject of the contract

The rights and obligations that are included in the Contract determine your use of the hired car and cannot be transferred by you to other persons. You acknowledge that the hired car is the property of the Company, and that every attempt to re-hire and sub-hire the hired car by anyone other than the Company is illegal. The Company allows you to use the hired car exclusively on the rental conditions set forth in this Contract. You must always have a Rental Contract with you and present it at the request of the police.

2. Car driving

Driving a car can only be carried out by you or by persons who were authorized by the company at the time the Contract came in force as drivers who are inscribed in the Rental Contract. You agree not to drive the car by yourself and not to allow others to drive if:
а) You or other drivers at the time of rental do not meet the minimum requirements of the company regarding age or possession of a valid driver’s license, or other minimum requirements that apply at the time of rental. b) You or other drivers are overworked or under the influence of alcohol, drugs, medicines or other legal or illegal substances that affect your consciousness or reaction.

3. Receiving delivery and return of a rented car

a) The company provides you with a car in good general and working condition, complete with all necessary documents, parts and equipment.
b) You agree to return the rented car to the Company, taking into account normal wear and tear, in the same condition in which it was rented, with all documents, parts and equipment, at the time, day and place specified in the Rental Contract.
c) You and an employee of the company check the condition of the car at the beginning of the rental period and at the end of it. At the same time, the company employee provides an inspection certificate to account for defects identified by the parties. You acknowledge that you are liable for all possible damage and damage to the rented car, its documents, parts or equipment.
d) A rented car is subject to return at the designated rental point of the company.
e) If you do not return the rented car after an additional period of time at the designated rental point, you will be required to pay a fee in the amount of the rent for one day. “Additional term” is a period of time of more than two hours after the end of the hiring specified in the Contract. In case of non-return of the car for more than 24 hours from the end of the rental period, you pay a fine in the amount of the deposit, as well as all expenses and losses associated with the non-return of the car. In this case, the owner has the right to declare the car stolen, pick it up (from hiring) on his/her own and is not liable for the client’s property items that were in the car.
f) You acknowledge the company’s right to charge an additional amount if the car needs a passenger compartment dry cleaning when returning.

4. Your liability in case of carjacking and damage

You are liable to the company throughout the rental period for all expenses and losses that the company incurs due to damage or carjacking of the rented car, its parts or equipment. Your liability also extends to the cost of repairs, loss of equipment of the rented car, lost rental income, towing and parking fees as well as an administrative fee that covers our costs of handling claims that arose as a result of damage to the rented car, unless liability for damage relates to the Company itself.

5. Forbidden to use a car

a) You can drive a rented car only in accordance with the rules specified in sections 2 and 5 of the terms. If you do not adhere to these terms, you are liable to the company for all losses and damages incurred by the company if they arise as a result of non-compliance with the terms of this Contract. In addition, you may lose insurance. The company reserves the right at any time (without warning, if this is not provided for by applicable law) to pick up a rented car at your expense if you violate the terms of this contract.
b) Even when you are not using the rented car, you must make sure that it is closed, protected and in a safe place; if the rented car is equipped with an anti-theft system, you need to configure and use it. If the rented car is not used, it is necessary to remove all removable devices, radio as well as mobile navigation devices and store them in a safe place. Seat belts, child seats and other child protection must be used at all times.
c) Refuel the car with appropriate fuel and check the oil level as well as the level of all other fluids, at least every 1000 km. Add oil and other liquids if necessary. If you have any problems as a result of accidents or mechanical failure, you must inform the company about this by the phone number that was provided to you when you processed the rent. No one has the right to repair or carry out maintenance of a car without a one-time consent of the company.
d) A rented car cannot be used either by you or by third parties for such purposes: – for transportation of persons for a fee; – for the carriage of goods for a fee; – for towing and pushing vehicles, trailers or other items; – in areas where the movement of vehicles is not provided; – if the rented car is overloaded or if the luggage is not secured in accordance with the rules; – for transportation of objects or substances whose condition or smell can damage the rented car or affect the subsequent rental of the car; – to participate in races, rallies, test races and other competitions; – in violation of traffic rules or other regulations; – for the purpose of unlawful actions; – for subsequent sub-rent; – for a trip, regardless of who drives the car, you or someone else, in restricted areas, especially on runways of airfields, supply routes for airfields and similar areas; – for the purpose of learning how to drive a car; – in violation of the conditions specified in Section 2 of this contract, which relate to the driver;
e) For journeys abroad, there is a restriction associated with technical issues of insurance. When traveling to certain countries, to expenses are included, subject to exclusion of liability, limitation of liability or protection against carjacking for an additional fee. Violation of these requirements entails full compensation for all (direct and non-direct) losses on the rented car; And in case of carjacking, you are responsible regardless of the degree of guilt in full.

6. Payment process

a) The rent is paid according to the agreed rates. In the absence of a clear agreement, you pay the rent in accordance with the applicable rates. Company requirements for rent are payable immediately. Payment is possible in cash and credit cards. You authorize the company, without your further participation, block the deductible amount on your card, as well as take and receive from your credit card the following: losses that are compensated, including compensation for lost documents, equipment that needs to be replaced, fueling fee, fee for a delay in returning the car, a fee for an additional driver, a fee for additional equipment, as well as payment of fees and penalties for violation of traffic or parking rules during the rental period (including processing fee).
b) If payment is made not by you, but by another person, the liability for the loss or damage of the rented car, as well as its parts, attaches to the payer.

7. General public indemnity insurance

The company provides insurance coverage for people using a rented car in accordance with the rules of motor third party liability insurance.
TPL -insurance, which limits the liability of the driver when causing material damage to third parties (up to 100 000 UAH.).

8. Accidents, carjacking

In the event of any traffic accident (with or without damage to the vehicle) as well as in the event of carjacking (theft) of the vehicle or its parts, you must call the police representative and draw up an accident report. Any damage, loss and carjacking of the vehicle must be reported immediately to the company. You must provide all necessary information about other parties who participated in the accident. Under no circumstances should you accept claims from third parties. You must assist company employees and insurance companies in resolving issues that arise as a result of vehicle damage or carjacking. If you violate any of the above conditions, especially in the absence of a protocol on accidents or carjacking, you are not exempt from indemnification.

9. Liability restriction

a) According to section 9 (b), the company is not liable either with respect to you or with third parties for wane and damage that has occurred as a result of renting a car. The company is not liable for indirect and unforeseen losses, including lost profits or lost opportunities of any type.
b) Responsibility on the part of the company for death or personal injury as a result of action or inaction on the part of the company, as well as other liability that is not excluded or limited to section 9 (a).
c) CDW (optional) – limits the driver’s liability in case of damage to the rented car.
d) TP (optional) – limits the liability of the driver in case of carjacking of the rented car.

10. Personal data

By signing this Rental Contract, you declare your consent to the electronic processing of your personal data. If you violate the terms of this Rental Contract, your personal data may be disclosed and transferred to a third party for the purpose of further investigation.

11. Remaining provisions

The goal of “WAYUA” is to resolve disputes through friendly negotiations. If it is not possible, all disputes should be resolved in a judicial proceeding, in bodies competent on these issues, in accordance with the current legislation of Ukraine.